Dean Shaw

Customer Experience Analytic Program Manager, SAS

Dean spends most of his life as a consumer and he hates a bad customer experience more than he hates cauliflower…and he really hates cauliflower. He brings this fierce customer advocacy to his role as Customer Experience Analytics Program Manager at SAS where he mines Voice of Customer data in pursuit of a better SAS customer experience. His Digital Marketing quiver includes 20 years of experience in the web, mobile and social space working in Start-Ups to Fortune 500s. He was also a paperboy when he was 11.