Executive Roundtable Series Part 1: Client Confidential

Executive Roundtable Series Part 1: Client Confidential

Call it Client Experience, call it Client Journey – the necessity for full-time client care is officially part of the competitive landscape. If you accept the fact that across AEC firms the product isn’t extremely unique, it follows that we compete on service quality. Firms who offer the best and most consistent client care experience will win in the long run, obtaining new and retaining loyal clients. In this new competitive landscape, the objective is to strengthen client relationships by building client experience over time.

Whether you’re a leader, a lagger, or unsure, this is a conversation worth having. Join us for an interactive discussion on what clients believe improves their experience with consultants. What better way to beef up your client care initiatives than by listening to the clients themselves?

Speakers

Jennifer Murphy, Vice President & COO, Specialty Management Company Inc., Hospital for Special Surgery

More speakers will be announced soon!