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Executive Roundtable Series Part 1: Client Confidential

February 26, 2020 @ 8:00 am - 10:00 am

Executive Roundtable Series Part 1: Client Confidential

Call it Client Experience, call it Client Journey – the necessity for full-time client care is officially part of the competitive landscape. If you accept the fact that across AEC firms the product isn’t extremely unique, it follows that we compete on service quality. Firms who offer the best and most consistent client care experience will win in the long run, obtaining new and retaining loyal clients. In this new competitive landscape, the objective is to strengthen client relationships by building client experience over time.

Whether you’re a leader, a lagger, or unsure, this is a conversation worth having. Join us for an interactive discussion on what clients believe improves their experience with consultants. What better way to beef up your client care initiatives than by listening to the clients themselves?


Jennifer Murphy, Vice President & COO, Specialty Management Company Inc., Hospital for Special Surgery

More speakers will be announced soon!

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Event Speakers

Joe Bolano

Managing Director, NY Practice & Healthcare & Life Sciences, Colliers

Speaker's Bio

Cathy Dolan-Schweitzer

Senior Project Manager, Columbia University Irving Medical Center and President, Health Well Done

Speaker's Bio

Wan Leung, AIA

Principal, Francis Cauffman Architects

Speaker's Bio

Jennifer Murphy

Vice President & COO, Specialty Management Company Inc., Hospital for Special Surgery

Speaker's Bio


February 26, 2020
8:00 am - 10:00 am
Event Categories:




125 Park Avenue, 2nd Fl
New York, NY 10017 United States
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SMPS-NY/AIA Member, pre-registered: $85

SMPS-NY/AIA Member, walk-in: $95

Non-member MWDBE firm: $100

Non-member, pre-registered: $125

Non-member, walk-in: $135

Domains of Practice

  • Domain 3: Client and Business Development

Who Should Attend

  • Business Developer
  • Marketing Manager
  • Marketing Director
  • Partner/Principal
  • Vice President
  • Chief Marketing Officer
  • President/CEO
  • Architects
  • Engineers
  • Contractors
  • Design Firms
  • Owners

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