Michelle Santoro, CPSM
Director of Business Development
Skanska USA Building Inc.
- Member, SMPS-NY
- Professional Development Committee
- Connect on LinkedIn
A large part of business development, be it your full time job or a function you support among other responsibilities, is keeping track of where your clients are, where they go, decision making and hierarchy within their organization(s). This can of course be applied to whatever type of firm or institution you define as a client (architect, engineer, contractor, institution, etc). It may seem simple but physically mapping an organization chart can go a long way in staying up to date and on top of relationships.